Daily Store Verification & Staff Practice Guide

Before opening your store doors to the public each morning—or when training new cashiers—it is important to verify that your billing counter, printers, scanners, and cash drawers are working smoothly.

This guide provides a quick morning checklist, a cashier training practice guide, and troubleshooting tips for common counter hiccups.

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5-Minute Morning Counter Checklist

Run through this quick check before your first customer walks in:

1. Power & Internet       2. Printer & Paper       3. Barcode Scanner       4. Cash Drawer Float
   Check Wi-Fi / LAN         Check 80mm paper roll    Scan a sample item       Verify change money

1. Check Internet & Screen Connection

• Ensure your billing computer or tablet is connected to your store's Wi-Fi or local network.
• Open the MEGSTAT POS billing screen. If prompted, log in with your cashier PIN.

2. Check the Thermal Receipt Printer

• Confirm the printer power light is green.
• Check that there is plenty of thermal paper on the roll (avoid running out of paper in the middle of a customer checkout!).
• Click Print Test Slip under counter settings to verify clean, dark printing and alignment.

3. Check Your Barcode Scanner

• Pick up any item from your counter shelf.
• Point the scanner at the barcode and pull the trigger.
• The item should instantly appear in the cart with the correct name and price.
• If it beeps but doesn't show up, make sure the USB cable is firmly plugged in.

4. Count the Opening Cash Drawer (Float)

• Never start billing with an uncounted drawer.
• Open the shift and enter the exact starting cash (e.g., ₹2,000 in small change).
• Ensure the drawer pops open smoothly when commanded.

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Cashier Training: Practice Mode

When onboarding new counter staff, let them practice the core checkout actions before they face real customer queues.

Practice Exercise 1: Standard Sale with Cash Payment

1. Scan 2 or 3 different products.
2. Change the quantity of one product to 3.
3. Click Pay / Checkout.
4. Select Cash, enter ₹1,000 tender, and verify the screen displays the correct change amount.
5. Click Complete Sale and verify the receipt prints with the cash drawer popping open.

Practice Exercise 2: Split Payment (UPI + Cash)

1. Add an item costing ₹650 to the cart.
2. Customer wants to pay ₹500 via UPI QR code and ₹150 in cash.
3. In the payment window, enter ₹500 under UPI and ₹150 under Cash.
4. Verify the remaining balance reaches ₹0.00 before clicking complete.

Practice Exercise 3: Hold & Recall a Bill

1. Add two items to the cart.
2. Pretend the customer forgot their bag of sugar and runs to the back of the store.
3. Click the Hold Bill button. The cart clears instantly so you can serve the next shopper.
4. Add a quick item for the next practice customer and complete checkout.
5. Click Recall Bills, select the held ticket, and verify the original items reappear in the cart ready for payment.

Practice Exercise 4: Handling a Return & Refund

1. Click Sales History / Returns.
2. Find the practice bill created in Exercise 1.
3. Select the item being returned and choose the refund method (Cash or Store Credit).
4. Verify the stock of the returned product automatically increases back into inventory.

(Store managers can easily void test practice bills at the end of the training session).

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Common Counter Hiccups & Quick Fixes

Problem	Likely Cause	Quick Fix
Receipt printer doesn't print	Out of paper or loose cable	Check if the paper roll is upside down (thermal paper only prints on one side). Check the USB/LAN cable connection.
Cash drawer doesn't pop open	Disconnected cable from printer	Cash drawers connect to the back of the receipt printer with an RJ-11 phone-style wire. Ensure it is firmly clicked in.
Scanner beeps but item not found	Barcode not entered in catalog	Go to Catalog → Products, search the item, and scan the barcode into its barcode field.
Internet goes down temporarily	Wi-Fi router drop	Connect your billing device to a mobile phone hotspot (4G/5G). MEGSTAT POS uses very little data.
Customer UPI failed on their bank app	Bank server timeout	Ask the customer to check their bank SMS/app. If debit failed, regenerate the QR code or switch payment mode to Cash/Card.